Keep charging.
Keep moving.
EVCS supports the ongoing care of residential and commercial chargers. From a question about your setup to planned maintenance across a site, tell us what you need.
Request charger support
Diagnostics & troubleshooting
Review fault messages, charging behaviour and connectivity to identify the next appropriate step.
Maintenance & repair
Coordinate inspections, cable and connector checks, protection testing and repair where supported.
Software & system care
Help with compatible settings, networking and manufacturer-supported updates.
One home charger.
Or a whole network.
Support scope depends on the equipment, manufacturer, site conditions and service agreement. We’ll confirm what can be supported before arranging work.
Help us understand the issue
- Charger make, model and installation location
- Fault message or symptoms, and when they started
- Whether one vehicle or multiple vehicles are affected
- Your contact details and site postcode
- Any visible damage or safety concern
Safety first, always.
If equipment is damaged, smoking or presents an electrical hazard, stop using it and seek urgent assistance from a qualified electrician. Do not open the charger. Call 000 in an emergency. This enquiry form is not an emergency service.
Your support questions,
answered.
What maintenance does an EV charger need?+
Routine checks may include cable and connector condition, mounting, electrical protection testing and supported firmware updates. The schedule depends on manufacturer guidance, site exposure and usage. Report damaged equipment and stop using it until it has been assessed safely.
What should I do if my charger stops working?+
Record the model, error message and what happened, then contact EVCS through the support enquiry form. Do not open the equipment or attempt electrical repairs. If you notice smoke, damage or an electrical hazard, stop using the charger and seek urgent assistance from a qualified electrician; call 000 in an emergency.
Your next chapter.
Fully charged.
From your first home charger to your next commercial rollout.
Let’s find the right solution for you.